مستشار ServiceNow SPM (ServiceNow SPM Consultant)

Job Summary

This role involves supporting the configuration, implementation, and maintenance of ServiceNow SPM solutions by translating business requirements into technical solutions and providing ongoing support and improvements.

Responsibilities

• Support configuration and administration of ServiceNow SPM modules including applications, forms, workflows, and business rules.
• Assist with integration activities between ServiceNow SPM and other enterprise systems using REST, SOAP APIs, and Integration Hub.
• Participate in requirement gathering sessions and document business and technical needs related to SPM processes.
• Configure workflows, business rules, notifications, and automation within the SPM platform and develop basic scripts using JavaScript.
• Assist in testing, deployment, change management, and user acceptance testing to ensure solutions meet requirements.
• Troubleshoot technical and functional issues related to SPM applications, dashboards, workflows, and integrations.
• Maintain documentation for configurations, customizations, integrations, and processes while ensuring compliance with security and governance standards.
• Stay updated on ServiceNow SPM features and best practices and support continuous improvement initiatives.

Requirements

• Bachelor Degree in Computer Science or a relevant field.
• 4 to 6 years of work experience.
• Knowledge in Demand Management, Portfolio Management, Applications, and Data Analysis.

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