IP and Core Systems Operations Manager

Job Summary

This role leads the operational management of IP Core and critical systems, ensuring high network availability, security, and alignment with organizational objectives in a telecommunications environment.

Responsibilities

• Lead the operational strategy and service assurance for IP Core and critical systems to maximize uptime and security.
• Develop multi-year technology roadmaps and transformation initiatives to reduce costs, mitigate risks, and scale infrastructure.
• Define and enforce operational KPIs and SLAs, ensuring high performance and excellent customer experience.
• Manage OPEX/CAPEX budgets and resource allocation to maintain cost efficiency and business continuity.
• Oversee maintenance and health of core network platforms, service infrastructure, and security components.
• Supervise daily operations of IP/MPLS aggregation, backbone networks, international transit, peering interconnects, and corporate networks.
• Implement ITIL best practices including incident, problem, and change management to improve repair times.
• Integrate automation and predictive analytics into network monitoring to prevent disruptions and enhance continuous improvement.

Requirements

• Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, or a related technical field.
• At least 10 years of progressive experience in large-scale telecommunications or IP Service Provider environments with increasing operational and leadership roles.
• Proven experience managing mission-critical, high-availability networks under strict SLAs, resilience, and security requirements.
• Expertise in IP Core operations including BGP/MPLS routing, international transit and peering interconnects, and service provider network design.
• Extensive knowledge of carrier-grade core platforms such as DNS, RADIUS, DPI, CGNAT, NGFW, IPTV headends, Load Balancers, and Proxies.
• Strong understanding of transport and backbone infrastructure across IP/MPLS, Segment Routing (SR-MPLS/SRv6), and DWDM optical transport.
• Experience with fixed and mobile access integration including GPON, FTTx, and mobile RAN fundamentals interfacing with IP Core.
• Background supporting enterprise (B2B) and wholesale customers with service provisioning, technical assurance, and SLA management.
• Demonstrated crisis leadership in incident management, fault resolution, and cross-functional coordination under executive oversight.
• Proven people management skills in building and mentoring multi-domain technical teams focused on operational discipline and innovation.

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