مدير عمليات أنظمة IP والنواة (IP and Core Systems Operations Manager)

Job Summary

This role leads the operational management of IP Core and critical systems, ensuring high network availability, security, and alignment with organizational objectives in a telecommunications environment.

Responsibilities

• Lead the operational strategy and service assurance for IP Core and critical systems to maximize uptime and security.
• Develop multi-year technology roadmaps and transformation initiatives to reduce costs, mitigate risks, and scale infrastructure.
• Define and enforce operational KPIs and SLAs, ensuring high performance and excellent customer experience.
• Manage OPEX/CAPEX budgets and resource allocation to maintain cost efficiency and business continuity.
• Oversee maintenance and health of core network platforms, service infrastructure, and security components.
• Supervise daily operations of IP/MPLS aggregation, backbone networks, international transit, peering interconnects, and corporate networks.
• Implement ITIL best practices including incident, problem, and change management to improve repair times.
• Integrate automation and predictive analytics into network monitoring to prevent disruptions and enhance continuous improvement.

Requirements

• Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, or a related technical field.
• At least 10 years of progressive experience in large-scale telecommunications or IP Service Provider environments with increasing operational and leadership roles.
• Proven experience managing mission-critical, high-availability networks under strict SLAs, resilience, and security requirements.
• Expertise in IP Core operations including BGP/MPLS routing, international transit and peering interconnects, and service provider network design.
• Extensive knowledge of carrier-grade core platforms such as DNS, RADIUS, DPI, CGNAT, NGFW, IPTV headends, Load Balancers, and Proxies.
• Strong understanding of transport and backbone infrastructure across IP/MPLS, Segment Routing (SR-MPLS/SRv6), and DWDM optical transport.
• Experience with fixed and mobile access integration including GPON, FTTx, and mobile RAN fundamentals interfacing with IP Core.
• Background supporting enterprise (B2B) and wholesale customers with service provisioning, technical assurance, and SLA management.
• Demonstrated crisis leadership in incident management, fault resolution, and cross-functional coordination under executive oversight.
• Proven people management skills in building and mentoring multi-domain technical teams focused on operational discipline and innovation.

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