Implementation Project Manager

Job Summary

The Implementation Project Manager leads the delivery of agentic AI projects at Unifonic, ensuring timely deployment and client satisfaction by managing multiple concurrent implementations.

Responsibilities

• Conduct weekly progress meetings with client implementation teams and daily standups with delivery squads to maintain project momentum.
• Organize monthly executive reviews with client and Unifonic decision-makers to identify risks and facilitate timely decisions.
• Maintain a fixed MVP scope with clear acceptance criteria and manage change control to prevent delays in the 3-month deployment timeline.
• Track and escalate risks and issues using a live issue log, keeping leadership informed transparently.
• Manage a portfolio of simultaneous agentic deployments, balancing priorities and ensuring smooth progress without bottlenecks.
• Create reusable delivery assets such as templates and governance routines to standardize future projects.
• Coordinate cross-functional teams including FDE Engineers, Sestek PS, Product, and Commercial teams for seamless handovers and alignment.

Requirements

• Experience managing complex, multi-system implementations, preferably involving AI, integration, or CX/contact center projects.
• Strong ability to protect MVP scope, enforce change control, and maintain time-to-value without harming client relationships.
• Discipline in running effective standups and reviews that unblock progress rather than just reporting status.
• Comfort working within agentic, governed environments including compliance with Saudi regulations (SAMA, CST, SDAIA, NCA).
• Clear and direct communication skills suitable for client core teams and executive-level discussions.
• Capability to manage multiple deployments simultaneously while maintaining quality and governance.
• PMP certification or equivalent is advantageous but not required; ownership and builder mindset are prioritized.
• Proficiency at AI Level L4, with hands-on experience in AI platforms, agentic orchestration, prompting, RAG, voice AI, APIs, and conversational channels.
• Ability to apply AI tools and design governed AI workflows that address business problems and optimize KPIs.
• Familiarity with project and portfolio management, MVP and scope management, executive governance, risk and issue management, agile delivery, change control, stakeholder management, and cross-functional coordination.
• Experience using Jira, Confluence, Asana, and reporting tools for delivery metrics.

What the company offers

• Competitive salary and bonus
• Unifonic share scheme
• 30 holiday days after first anniversary
• Birthday day off
• Up to 25 days per year remote work from anywhere
• Paid parental leave

We refresh listings regularly, but some roles close early on the source platform.