مدير مشروع التنفيذ (Implementation Project Manager)

Job Summary

The Implementation Project Manager leads the delivery of agentic AI projects at Unifonic, ensuring timely deployment and client satisfaction by managing multiple concurrent implementations.

Responsibilities

• Conduct weekly progress meetings with client implementation teams and daily standups with delivery squads to maintain project momentum.
• Organize monthly executive reviews with client and Unifonic decision-makers to identify risks and facilitate timely decisions.
• Maintain a fixed MVP scope with clear acceptance criteria and manage change control to prevent delays in the 3-month deployment timeline.
• Track and escalate risks and issues using a live issue log, keeping leadership informed transparently.
• Manage a portfolio of simultaneous agentic deployments, balancing priorities and ensuring smooth progress without bottlenecks.
• Create reusable delivery assets such as templates and governance routines to standardize future projects.
• Coordinate cross-functional teams including FDE Engineers, Sestek PS, Product, and Commercial teams for seamless handovers and alignment.

Requirements

• Experience managing complex, multi-system implementations, preferably involving AI, integration, or CX/contact center projects.
• Strong ability to protect MVP scope, enforce change control, and maintain time-to-value without harming client relationships.
• Discipline in running effective standups and reviews that unblock progress rather than just reporting status.
• Comfort working within agentic, governed environments including compliance with Saudi regulations (SAMA, CST, SDAIA, NCA).
• Clear and direct communication skills suitable for client core teams and executive-level discussions.
• Capability to manage multiple deployments simultaneously while maintaining quality and governance.
• PMP certification or equivalent is advantageous but not required; ownership and builder mindset are prioritized.
• Proficiency at AI Level L4, with hands-on experience in AI platforms, agentic orchestration, prompting, RAG, voice AI, APIs, and conversational channels.
• Ability to apply AI tools and design governed AI workflows that address business problems and optimize KPIs.
• Familiarity with project and portfolio management, MVP and scope management, executive governance, risk and issue management, agile delivery, change control, stakeholder management, and cross-functional coordination.
• Experience using Jira, Confluence, Asana, and reporting tools for delivery metrics.

What the company offers

• Competitive salary and bonus
• Unifonic share scheme
• 30 holiday days after first anniversary
• Birthday day off
• Up to 25 days per year remote work from anywhere
• Paid parental leave

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