Designated Engineer

Job Summary

The Designated Engineer at Nozomi Networks acts as the main technical contact for enterprise and industrial customers, ensuring optimal operation and continuous improvement of their cybersecurity platforms.

Responsibilities

• Manage customer relationships as the primary technical liaison, focusing on operational support and platform enhancement.
• Perform regular health checks, adjust sensor settings, optimize alerts, and oversee upgrade processes.
• Drive adoption by designing and implementing new features, integrations, dashboards, and custom queries tailored to customer needs.
• Create and update customer-specific documentation, workflows, and use cases, and conduct training workshops on new releases and best practices.
• Investigate incidents, handle support cases and RMAs, and work with Technical Support to resolve root causes.
• Provide customers with weekly activity reports and planning updates.
• Collaborate with Customer Success Managers, Product, and Engineering teams to influence roadmap priorities and share field feedback.

Requirements

• At least 2 years of experience in technical support, system administration, or technical consulting.
• Knowledge of networking concepts including OSI model, TCP/IP, VLANs, and network architecture.
• Familiarity with network infrastructure such as firewalls and switches.
• Understanding of general cybersecurity principles and applications like Active Directory, PCAP analysis, and security architecture.
• Experience with Windows, FreeBSD, Unix, Linux operating systems, virtualization, and basic scripting or API usage.
• Strong troubleshooting and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer engagements effectively.
• Professional fluency in written and spoken English.
• Exposure to OT/ICS environments and protocols.
• Experience with Nozomi Networks products or similar cybersecurity platforms.
• Experience in a customer-facing role within a cybersecurity vendor or system integrator, such as pre-sales, professional services, TAM, or CSM.
• Demonstrated use of AI-enabled tools to enhance efficiency, quality, or decision-making in daily work.
• Capability to effectively use AI-assisted tools while maintaining professional judgment and accountability.

What the company offers

• Customized benefits packages based on country of employment.
• Health and wellness programs.
• Financial benefits.
• Work-life balance support.
• Flexible time-off policies.

We refresh listings regularly, but some roles close early on the source platform.