مدير منتج تقني – تجربة العملاء

Job Opportunity: CX Product Manager at Globital

Position Responsibilities

• A bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least 7 years of proven experience in software delivery, technical product ownership, or engineering leadership roles.
• Solid understanding of the full product lifecycle, Agile delivery methodologies, and both SaaS and on-premise architectures.
• Previous experience with customer experience solutions such as contact centers, workforce optimization (WFO), or speech analytics is a strong advantage.
• Excellent skills in analysis, cross-functional coordination, and technical documentation.

Required Competencies

• Own the technical execution of product features from backlog to release.
• Break down high-level requirements into detailed user stories and specifications.
• Coordinate sprint planning, backlog grooming, and delivery cycles with development
• Validate technical feasibility and system design in close collaboration with development teams.
• Ensure alignment with architectural standards, modular design principles, and security best practices.
• Oversee QA test planning, automation strategy, and regression testing validation.
• Manage release readiness, version tracking, packaging, and internal approval processes.
• Collaborate with Development and IT teams on staging environments and deployment coordination.
• Act as the escalation point for technical issues, hotfix prioritization, and root cause analysis (RCA).
• Maintain release documentation, known issues log, and developer notes.
• Coordinate with the Business Solutions Manager (BSM) to conduct impact analysis for bugs and change requests.