ممثل خدمة العملاء (Customer Service Representative) (Bilingual: Turkish/English) – عمّان

Job Summary

The Customer Service Representative role involves interacting with customers through inbound and outbound calls or online channels to provide support and resolve routine issues related to client products or services.

Responsibilities

• Assess customer requests and respond appropriately based on their needs and circumstances
• Handle interactions across multiple channels such as voice, email, social media, or chat to maintain a consistent customer experience
• Enhance technical skills by learning to use software solutions that benefit users
• Promote improved brand experiences for customers and clients

Must haves

• Bachelor’s degree or diploma in any related field
• Proficiency or bilingual ability in Arabic and English with advanced English level
• Proactive, self-driven, and focused on solutions
• Availability to work rotating and weekend shifts

Nice to haves

• Previous experience in Customer Service or Sales
• Familiarity with helpdesk systems

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