محلل حلول العملاء (Client Solution Analyst)

Job Summary

The Client Solution Analyst role in Amman, Jordan supports Marsh’s Total Remuneration Surveys across the Middle East by providing client service and operational support with a focus on data analysis and process optimization.

Responsibilities

• Act as the main client contact, handling inquiries, demonstrating products, and resolving issues to ensure client satisfaction.
• Maintain and develop client relationships through consistent follow-ups and support.
• Analyze client survey data, prepare for survey and spot poll releases, and detect remuneration trends and insights.
• Utilize technology and AI tools to enhance processes and workflows.
• Keep detailed records of client interactions, feedback, and follow-up actions for accountability.
• Work collaboratively with cross-functional teams to improve workflows and address root causes of issues.

Requirements

• Bachelor’s degree in Data Analytics, Business Administration, Engineering, Finance, or related fields.
• 0-1 years of experience in data analytics or a similar analytical position.
• Strong analytical and problem-solving abilities with data interpretation skills.
• Excellent verbal and written communication skills focused on relationship building and influencing stakeholders.
• Proficiency in Microsoft Office Suite including Excel, PowerPoint, and Word.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Knowledge of PowerBI.
• Interest in using AI tools.
• Strong organizational skills and attention to detail.

What the company offers

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive workplace that values diversity and innovation.

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