خبير دعم الحلول الشاملة (End to End Solution Support Expert)

Job Summary

The End to End Solution Support Expert leads technical teams during critical incidents and escalations, coordinating multiple groups to restore services and maintain communication with customer executives. The role requires expertise in UDM and Communication Services domains, cloud-native technologies, and cloud infrastructure to support customers across the Market Area.

Responsibilities

• Lead recovery teams during critical incidents, major escalations, and network crises.
• Coordinate SMEs, PDUs, and operations teams to drive service restoration and communicate with customer executives.
• Serve as the primary technical interface for operators in UDM, IMS, and Cloud domains.
• Conduct knowledge transfer sessions and technical workshops to enhance regional team capabilities.
• Drive customer support improvement initiatives and provide leadership in critical cases across EMEA customers.
• Develop, coach, and mentor other End to End Support Solution Experts to strengthen Market Area teams.
• Lead support security reviews, major deployments, emergency restorations, and deliver technical workshops and advisory support.
• Manage communications with C-level and senior management internally and externally, and lead RCA investigations and presentations.

Requirements

• Bachelor’s or master’s degree in engineering.
• At least 8 years of experience.
• Experience delivering and operating at a Technical Solution Architect level.
• Strong expertise in Telco Core (preferably CS Core) and cloud-based telecom architectures.
• Proven ability to manage complex incidents in mission-critical operator networks.
• Excellent stakeholder management and executive communication skills.
• Ability to work effectively in high-pressure, service-critical environments.
• Deep fault isolation skills at node level across domains.
• Strong team building and collaboration abilities.
• Capability to build and manage trustworthy customer relationships.
• Strong presentation and communication skills.

What the company offers

• Opportunity to use skills and imagination to push technological boundaries.
• Work on innovative solutions addressing challenging problems.
• Join a diverse team driven to innovate beyond the status quo.

We refresh listings regularly, but some roles close early on the source platform.