مسؤول هندسة موثوقية الموقع (Site Reliability Engineering Officer)

Job Summary

This role involves supporting application incidents on digital platforms, monitoring and operating the Elastic Observability stack, and collaborating with various teams to maintain system reliability and observability.

Responsibilities

• Support application incident resolution in coordination with Platform Engineering, Application Development, and customer support teams following SLAs and escalation protocols.
• Operate and monitor Elastic Observability components such as Elasticsearch cluster, Kibana, Fleet Server, APM Server, and Elastic Agent managed via ECK on OKE.
• Assist with Elasticsearch daily operations including index lifecycle management, snapshot lifecycle management, data tier housekeeping, and capacity monitoring.
• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors to ensure consistent data collection.
• Maintain and update Kibana dashboards, alerting rules, and saved objects under SRE Manager supervision.
• Conduct root cause analysis and participate in blameless post-incident reviews to enhance system reliability.
• Collaborate with Platform Engineering to automate tasks, improve deployment pipelines, and enhance observability using Terraform, Helm charts, and scripting.
• Manage incidents and requests through ticketing systems like Jira and ServiceNow, documenting all activities in the service management system.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
• 1 to 3 years of experience in IT operations, system administration, application support, DevOps, or SRE.
• Familiarity with Elastic Stack observability tools including Elasticsearch and Kibana, with basic querying and dashboard skills.
• Knowledge of Linux systems and scripting languages such as Bash, Python, or Go.
• Understanding of monitoring, logging, and alerting concepts.
• Experience with ITSM tools like ServiceNow, Jira, Zendesk, and ITIL practices.
• Strong knowledge of incident, problem, and change management.
• Basic experience with cloud-native environments and container technologies including Docker and Kubernetes.
• Strong critical thinking, troubleshooting, and communication abilities.

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