Student Information System Application Specialist

Job Summary

The Student Information System Application Specialist supports the implementation, configuration, optimization, and maintenance of the university’s SIS, focusing on admissions, registration, student billing, and LMS functionalities. The role acts as the main liaison between academic/administrative stakeholders and SIS/LMS vendors to ensure effective system deployment and continuous improvement.

Responsibilities

• Lead and assist in implementing SIS, LMS, Exam, and Library systems.
• Collaborate with academic and administrative units to collect and document system requirements.
• Validate vendor system configurations against approved requirements.
• Participate in workflow analysis and process design activities.
• Coordinate with vendors, project teams, and university departments.
• Support system validation, user acceptance testing, and end-to-end testing.
• Assist with data setup, migration, and validation including programs, courses, curricula, and fees.
• Develop training materials and provide end-user training support.

Responsibilities (continued)

• Maintain system documentation such as configuration records, SOPs, and user guides.
• Support go-live planning and stabilization phases.
• Participate in interface and integration testing with ERP, payment gateway, identity management/SSO, and hospital systems where applicable.
• Provide Tier 2 application support for SIS, LMS, Exam, and Library systems.
• Troubleshoot and resolve application, workflow, and integration issues.
• Manage incidents, service requests, and enhancement requests.
• Monitor system performance and ensure availability.
• Support upgrades, patches, testing, and new releases.
• Support academic term cycles including calendar, scheduling, registration, grading, and graduation.
• Generate and maintain academic reports and dashboards.
• Participate in and enforce change management processes.
• Ensure data integrity and compliance with academic regulations, policies, accreditation, and data protection laws.
• Conduct refresher training for faculty, staff, and students.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Informatics, or related field.
• 3–5 years of experience implementing and supporting SIS in higher education.
• Hands-on experience with SIS and LMS.
• Mandatory prior end-to-end implementation and go-live experience.
• Strong understanding of higher education workflows and processes.
• Knowledge of SIS/LMS interoperability and integration standards such as APIs, LTI, and SSO.
• Experience with system testing, UAT, change management, and end-user training.
• Strong analytical, problem-solving, and communication skills.
• Fluency in English and Arabic, both written and spoken.
• ITIL Foundation or relevant SIS/LMS vendor certification is advantageous.

We refresh listings regularly, but some roles close early on the source platform.