Solution Architect Microsoft Dynamics 365 CRM

Job Summary

This role involves leading the design and implementation of enterprise customer engagement platforms using Dynamics 365 CRM for large organizations. It requires technical expertise and client interaction to deliver scalable solutions aligned with business needs.

Responsibilities

• Lead discovery sessions with business and technology stakeholders to gather objectives and customer engagement requirements.
• Define comprehensive target architectures across Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights.
• Convert business needs into scalable, secure, and maintainable solutions using configuration, low-code, and custom development.
• Document key architectural decisions including fit-gap analysis, environment strategy, data model, and security model design.
• Design Dataverse data models, security architecture, and data migration strategies from legacy CRM systems.
• Design integrations between Dynamics 365 and enterprise platforms using Azure Integration Services, APIs, and event-driven patterns.
• Provide technical leadership to development teams, including design and code reviews and ALM practices using Azure DevOps or Power Platform Pipelines.
• Ensure solutions meet performance, scalability, security, and data privacy requirements, including regional data residency.

Requirements

• Over 10 years in enterprise technology with at least 6 years architecting Dynamics 365 CE / CRM solutions.
• Proven experience leading large-scale, multi-workstream Dynamics 365 implementations end to end.
• Background in consulting or systems integration delivering enterprise client projects in a client-facing model.
• Strong hands-on knowledge of Dynamics 365 and Dataverse including data modelling, security, business process flows, plugins, and Web API.
• Good understanding of Power Platform governance including environments, DLP policies, and CoE approach.
• Solid skills in Azure integration technologies such as Logic Apps, Azure Functions, Service Bus, API Management, and Azure Synapse Link / Microsoft Fabric.
• Experience leading data migration from legacy CRM platforms like older Dynamics versions or Salesforce.
• Ability to clearly communicate architecture to both senior business stakeholders and technical teams.
• Comfort working independently in a contract role and integrating quickly into client teams.

Nice to haves

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) or Dynamics 365 functional certifications.
• Experience with Dynamics 365 Contact Center, Omnichannel, or Field Service at scale.
• Experience in regulated or public-sector industries such as financial services, government, or telecoms.

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