ServiceNow SPM Consultant

Job Summary

This role involves supporting the configuration, implementation, and maintenance of ServiceNow SPM solutions by translating business requirements into technical solutions and providing ongoing support and improvements.

Responsibilities

• Support configuration and administration of ServiceNow SPM modules including applications, forms, workflows, business rules, and notifications.
• Maintain SPM configurations according to approved standards and requirements.
• Assist with integrations between ServiceNow SPM and other enterprise systems using REST, SOAP APIs, and Integration Hub.
• Troubleshoot integration and data synchronization issues.
• Participate in requirement gathering and stakeholder workshops, documenting and analyzing business and technical needs.
• Develop and maintain basic JavaScript and ServiceNow scripts to implement customizations and enhancements.
• Prepare and execute test scenarios, support deployment, change management, and user acceptance testing.
• Provide ongoing technical support, troubleshoot issues, and assist with root-cause analysis.
• Maintain documentation for configurations, customizations, integrations, and processes while ensuring compliance with security and organizational policies.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 4–6 years of relevant work experience.
• Knowledge of demand management, portfolio management, applications, and data analysis.
• Ability to meet delivery targets, report progress and deviations, solve problems, and escalate complex operational issues.
• Identify opportunities to improve SPM processes, configurations, and user experience.

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