Job Summary
This role involves supporting the implementation, configuration, and enhancement of ServiceNow ESM solutions by translating business needs into technical solutions, maintaining platform operations, and driving continuous improvements.
Responsibilities
- Participate in workshops to gather and document business and technical requirements for ESM projects.
- Analyze business processes and identify improvement opportunities using ServiceNow features.
- Translate business requirements into functional and technical specifications.
- Collaborate with business and IT teams to design and implement ServiceNow solutions.
- Configure and maintain ServiceNow modules such as ITSM, ITOM, ITBM, and CMDB.
- Develop and maintain scripts, APIs, workflows, automations, and integrations based on approved requirements.
- Provide functional and technical support, troubleshoot platform issues, and assist with defect resolution.
- Create and maintain reports and dashboards, supporting KPIs and operational metrics.
Requirements
- Bachelor Degree in Computer Science or any relevant field.
- 4 to 6 years of work experience.
- Knowledge of Applications Development Standards and Procedures.
- Experience with Applications System Analysis, Design, and Architecture.
- Familiarity with Desktop Applications Knowledge and Distributed Applications Development.
- Experience in Help Desk Applications Support and Joint Applications Development.
We refresh listings regularly, but some roles close early on the source platform.
Country: Saudi Arabia
City: Riyadh
Job Category: Information Technology
Job Type: Full Time
Company Name: alfanar
Seniority level: Mid-Senior level
