IBM Integration Team Lead .

Job Summary

Lead the L2 Application Support team managing enterprise IBM Integration platforms, ensuring operational stability and availability. Provide technical leadership and hands-on support for IBM integration technologies.

Responsibilities

• Lead the L2 Application Support team for IBM Integration platforms and services to maintain high availability and stability.
• Provide technical leadership and direct support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower.
• Manage and resolve complex support incidents, service requests, and production issues within SLAs.
• Lead troubleshooting, root cause analysis, and resolution of critical integration problems across APIs, message flows, and connected applications.
• Monitor integration platforms proactively to identify and address performance, availability, capacity, and connectivity issues.
• Coordinate with multiple technical teams and vendors to resolve complex production incidents and integration failures.
• Serve as the technical escalation point for L2 support and guide support engineers in resolving complex incidents.
• Lead incident, problem, and change management activities following ITIL and enterprise support processes.

Requirements

• 12+ years of IT experience with significant IBM Integration and application support expertise.
• Experience leading L2 Application Support teams in enterprise production environments.
• Hands-on expertise with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
• Strong knowledge of IBM DataPower for API management, security, routing, transformation, and integration.
• Proficient in troubleshooting integration flows, APIs, message queues, connectivity, and middleware components.
• Experience in production support, incident, problem, change, and SLA management.
• Ability to lead technical teams, manage escalations, coordinate across technology teams, and communicate with business stakeholders.
• Strong analytical, problem-solving, leadership, and stakeholder management skills.
• Experience in banking/financial services or large enterprise environments is highly desirable.

What the company offers

• Work model prioritizing in-person collaboration with flexibility to support wellbeing and productivity.
• Commitment to an inclusive environment where everyone can thrive.

We refresh listings regularly, but some roles close early on the source platform.