قائد فريق تكامل IBM (IBM Integration Team Lead)

Job Summary

Lead the L2 Application Support team managing enterprise IBM Integration platforms, ensuring operational stability and availability. Provide technical leadership and hands-on support for IBM integration technologies.

Responsibilities

• Lead the L2 Application Support team for IBM Integration platforms and services to maintain high availability and stability.
• Provide technical leadership and direct support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower.
• Manage and resolve complex support incidents, service requests, and production issues within SLAs.
• Lead troubleshooting, root cause analysis, and resolution of critical integration problems across APIs, message flows, and connected applications.
• Monitor integration platforms proactively to identify and address performance, availability, capacity, and connectivity issues.
• Coordinate with multiple technical teams and vendors to resolve complex production incidents and integration failures.
• Serve as the technical escalation point for L2 support and guide support engineers in resolving complex incidents.
• Lead incident, problem, and change management activities following ITIL and enterprise support processes.

Requirements

• 12+ years of IT experience with significant IBM Integration and application support expertise.
• Experience leading L2 Application Support teams in enterprise production environments.
• Hands-on expertise with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
• Strong knowledge of IBM DataPower for API management, security, routing, transformation, and integration.
• Proficient in troubleshooting integration flows, APIs, message queues, connectivity, and middleware components.
• Experience in production support, incident, problem, change, and SLA management.
• Ability to lead technical teams, manage escalations, coordinate across technology teams, and communicate with business stakeholders.
• Strong analytical, problem-solving, leadership, and stakeholder management skills.
• Experience in banking/financial services or large enterprise environments is highly desirable.

What the company offers

• Work model prioritizing in-person collaboration with flexibility to support wellbeing and productivity.
• Commitment to an inclusive environment where everyone can thrive.

We refresh listings regularly, but some roles close early on the source platform.