Job Summary
This role involves providing comprehensive IT support including hardware, software, and network troubleshooting, as well as managing Microsoft 365 environments and IT assets, primarily through remote work.
Responsibilities
- Deliver in-person, desk-side IT support for hardware, software, and peripherals across various locations.
- Deploy, configure, and troubleshoot Windows 10/11 devices and manage hardware lifecycle including repairs and replacements.
- Troubleshoot network issues such as LAN/WAN connectivity, Wi-Fi, VLANs, and basic switch/router configurations.
- Administer and support Microsoft 365 services and provide Tier 2 support for key business applications.
- Manage incidents and service requests in the ITSM tool following ITIL best practices and SLAs.
- Maintain accurate IT hardware and software inventory with proper tagging, tracking, and secure disposal.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- At least 4 years of hands-on experience in desktop, end-user, or field support roles.
- CompTIA A+ certification.
- ITIL Foundation certification.
- Microsoft 365 Certification.
- Cisco CCNA certification.
- Expertise in Windows OS deployment and troubleshooting.
- Strong diagnostic skills for hardware and software issues.
- Experience in network support including TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and basic switchport configuration.
- Proficiency in application support and Microsoft 365 administration.
- Fluency in Arabic and English with excellent communication skills.
We refresh listings regularly, but some roles close early on the source platform.
Country: Jordan
City: Amman
Job Category: Information Technology
Workplace type: Remotely
Job Type: Full Time
Company Name: iHorizons
Seniority level: Mid-Senior level
