Director, Customer Value

Job Summary

The Director, Customer Value serves as a strategic partner to senior leadership within Adobe’s key customers in the Middle East, focusing on driving measurable business outcomes from Adobe investments. The role emphasizes long-term, outcome-driven customer journeys, aligning cross-functional teams and communicating business impact.

Responsibilities

• Collaborate with customer executives to understand enterprise priorities and define a shared vision for outcomes enabled by Adobe.
• Create a joint value roadmap linking use cases, Adobe capabilities, business owners, milestones, and success metrics tailored to customer economics.
• Align Adobe ecosystem engagement plans with strategic account priorities.
• Coordinate internal teams and partners around value milestones and decision points.
• Identify risks and barriers to value realization and manage executive escalations with clear ownership and resolution plans.
• Guide customers through business change, operating model alignment, and adoption priorities to realize value.
• Define value hypotheses, baseline measures, KPIs, and track business impact with an evidence-based approach.
• Establish executive governance and business review cadences to validate progress and evolve the value roadmap.
• Develop executive value narratives, scorecards, and customer success stories distinguishing realized benefits.
• Build trusted relationships with senior business and technology stakeholders across complex regional enterprises.
• Lead strategic workshops and executive conversations connecting customer priorities, industry dynamics, and Adobe-enabled outcomes.
• Advocate for customers internally and position Adobe as a long-term strategic transformation partner.
• Drive customer advocacy through testimonials, success stories, industry events, and strategic forums.

Requirements

• Extensive experience in customer success leadership, strategic customer engagement, or digital transformation within enterprise SaaS and cloud technology organizations.
• Strong executive presence with experience engaging and influencing C-suite executives and senior business leaders.
• Ability to operate strategically and operationally, translating priorities into actionable plans and orchestrating teams and partners.
• Strong commercial and business acumen to understand customer business models and articulate technology investment impacts.
• Solid understanding of enterprise SaaS, cloud technologies, digital transformation, and customer experience strategies.
• Experience with marketing technology platforms and ecosystems, especially in customer data, personalization, and digital marketing is advantageous.
• Proven experience managing complex enterprise customer relationships in large, matrixed organizations.
• Excellent communication, storytelling, and presentation skills for executive briefings and business reviews.
• Strong collaboration skills working across Sales, Customer Success, Professional Services, Product, Engineering, and partners without direct authority.
• Understanding of the Middle East business environment, including stakeholder structures and digital maturity levels; experience in customer-centric industries is beneficial.

What the company offers

• Compensation range in Saudi Arabia: 905,000 SAR – 1,310,000 SAR annually, including base and commission.
• Inclusive benefits such as medical, dental, vision, financial planning, employee assistance, and learning opportunities.

We refresh listings regularly, but some roles close early on the source platform.