Job Summary
The Customer Service Officer – Crypto will provide exceptional client support and experience across multiple communication channels, assist clients with their trading activities, and ensure compliance with financial regulations.
Responsibilities
- Deliver outstanding client service via phone, email, live chat, and WhatsApp
- Guide clients through their trading journey with clarity and confidence
- Build personalized client relationships and manage complex cases professionally
- Achieve and surpass key performance indicators such as CSAT, FTR, response time, and quality standards
- Assist clients with account opening, verification, and funding inquiries
- Ensure compliance with KYC, AML, and regulatory requirements and escalate sensitive cases appropriately
- Use CRM and support systems to log client interactions and data accurately
- Collaborate with internal teams to resolve client issues and adhere to operational schedules
Requirements
- Bachelor’s degree in business management
- Experience in customer service, financial services, or fintech is advantageous
- Knowledge of Crypto assets (BTC, ETH, altcoins), Wallets (hot vs cold), and Blockchain basics (transactions, confirmations, gas fees)
- Basic understanding of financial markets such as Forex and CFDs
- Commercial mindset focused on client retention and engagement
- Proficient with CRM and digital tools
- Flexible and proactive, able to work in a 24/7 environment
- Strong problem-solving abilities and team spirit
What the company offers
- Competitive salaries and benefits
- Opportunity to work and learn with industry professionals
- Supportive and collaborative work environment
- Unlimited growth and development opportunities
- Fast-growing multinational company
We refresh listings regularly, but some roles close early on the source platform.
Country: Jordan
City: Amman
Job Category: Customer Success
Job Type: Full Time
Company Name: CFI Financial Group
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