مهندس موثوقية الموقع (Site Reliability Engineer)

Job Summary

The Site Reliability Engineer is responsible for ensuring the reliability, availability, performance, and scalability of Wiley’s software systems. This role involves monitoring, automation, incident management, and collaboration with development and operations teams to support system stability and software delivery.

Responsibilities

• Monitor system availability, performance, capacity, and reliability using observability tools, dashboards, and alerts.
• Create and maintain automation scripts and infrastructure-as-code to reduce manual tasks and enhance consistency.
• Support continuous integration and continuous delivery pipelines, working with development teams to improve build and deployment processes.
• Respond to system incidents by following procedures, participating in on-call rotations, and contributing to post-incident reviews.
• Troubleshoot technical issues using knowledge of system architecture, operational practices, and established precedents.
• Collaborate with development and operations teams to improve system performance, reduce technology risk, and deliver reliable solutions aligned with business goals.

Requirements

• Practical knowledge of site reliability engineering, systems engineering, DevOps, or related technical fields.
• Experience monitoring software systems with observability, logging, or performance-monitoring tools.
• Experience developing automation scripts using scripting or programming languages.
• Working knowledge of continuous integration and continuous delivery practices and tools.
• Understanding of incident management, troubleshooting, root-cause analysis, and post-incident review processes.
• Ability to analyze technical problems and implement solutions using established procedures and sound judgment.
• Strong collaboration and communication skills to work effectively across development and operations teams.
• Willingness and ability to participate in an on-call rotation.
• Experience with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform is preferred.
• Familiarity with container technologies and orchestration platforms like Docker or Kubernetes is preferred.
• Experience using infrastructure-as-code tools and frameworks is preferred.
• Understanding of distributed systems, system capacity, scalability, and performance optimization is preferred.
• Experience supporting or improving build and deployment pipelines is preferred.
• Interest in expanding knowledge of cloud infrastructure and modern site reliability practices is preferred.

What the company offers

• Competitive compensation and comprehensive benefits package.
• Meeting-free Friday afternoons for focused work and professional development.
• Opportunities for continual learning and internal mobility.
• Employee programs fostering community, learning, and growth.
• Commitment to fair and transparent pay practices.

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