أخصائي عمليات المبيعات (Sales Operations Specialist)

Job Summary

The Sales Operations Specialist at Maqsam manages the systems, data, and processes that support the sales team, ensuring efficient sales operations and collaboration across departments.

Responsibilities

• Maintain CRM data quality and pipeline accuracy including stages, required fields, and deal records.
• Create and update sales dashboards and reports covering pipeline coverage, conversion rates, win rates, sales cycle, and forecast accuracy.
• Coordinate the weekly sales forecast process with leadership and identify potential risks early.
• Assist the deal desk with quote accuracy, pricing and discount approvals, and contract transitions to Success and Finance teams.
• Contribute to the design and management of territory, quota, and commission plans.
• Document and enhance sales processes from lead handoff through to closed-won deals.
• Collaborate with Marketing Ops on lead routing and funnel definitions, and with Success Ops on renewals and expansion handoffs.
• Analyze data to identify trends, answer key questions, and recommend actionable changes.

Requirements

• 2-4 years of experience in Sales Ops, RevOps, or a related analytical role, preferably in a B2B SaaS environment.
• Practical experience administering CRM systems such as HubSpot, Salesforce, or similar.
• Familiarity with SaaS metrics including pipeline coverage, ARR/MRR, NRR, churn, and CAC.
• A proactive approach to identifying and fixing broken processes.
• Effective communication skills with both sales representatives and executives.
• Experience creating workflow automations in CRM or using tools like Zapier, Make, or n8n.

What the company offers

• Competitive compensation package.
• Flexible working hours in a collaborative and friendly environment.
• Opportunities for professional growth and development.
• Open communication culture with transparency.
• Comprehensive health insurance coverage.

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