تعلن شركة Acuative Middle East في عمّان عن وظيفة NOC Analyst Tier II في مجال تكنولوجيا المعلومات، حيث يركز الدور على إدارة وتحليل الشبكات وحل المشكلات التقنية المعقدة ضمن فرق الدعم.
تفاصيل الوظيفة
- الشركة: Acuative Middle East
- المدينة: عمّان (Amman)
- الدولة: الأردن (Jordan)
- نوع الدوام: دوام كامل (Full Time)
- المستوى: متوسط إلى أول (Mid-Senior level)
- المجال: تكنولوجيا المعلومات (Information Technology)
الوصف الكامل لهذه الوظيفة ومتطلباتها وإجراءات التقديم عليها باللغة الإنجليزية، وهي معروضة أدناه كما وردت من صاحب العمل دون أي تعديل أو ترجمة.
Job Summary
The NOC Analyst Tier II role involves managing complex network troubleshooting, leading medium-scale network projects, and acting as the main escalation point for NOC and Tier 1 teams. The position requires resolving persistent performance issues across global LAN, WAN, and security infrastructure and collaborating with Tier 3 engineers on design validation.
Responsibilities
- Diagnose and resolve critical and chronic network problems using packet capture, flow analysis, and protocol inspection.
- Lead site turn-ups, technology migrations, and major firmware upgrades including planning for implementation, testing, and rollback.
- Serve as technical escalation for Tier 1 and NOC analysts, mentor junior engineers, and maintain documentation and runbooks.
- Review low-level design specifications with Tier 3 engineers to ensure feasibility and operational supportability.
- Manage firewall policies, site-to-site and remote-access VPNs, and IPS tuning.
- Author and execute changes under ITIL v4 Change Management with proper impact assessment.
Must haves
- 3–5 years of progressive experience as a Network Engineer or senior technical specialist
- Bachelor’s degree in Computer Science, IT, Network Engineering, or related field, or equivalent experience
- One current certification: CCNA, Fortinet Certified Professional (FCP), or JNCIA-Junos
- Expert-level knowledge of BGP and EIGRP
- Advanced switching knowledge including HSRP/VRRP, spanning tree, and complex QoS
- Experience with firewall configuration and policy management
- Proficiency with Wireshark and network performance monitoring platforms
- Working knowledge of Python or Bash scripting for network automation
- Understanding of ITIL v4 Change, Incident, and Problem Management
Nice to haves
- CCNP (Enterprise or Security)
- ITIL v4 Foundation
- Ansible, Netmiko, or NAPALM experience
- Experience with SD-WAN or cloud networking (AWS/Azure)
- Experience with global multi-site networks
We refresh listings regularly, but some roles close early on the source platform.
