تنفيذي نمو العملاء في السوق المتوسط (Mid Market Customer Growth Executive)

Job Summary

The Mid Market Customer Growth Executive manages client relationships to drive satisfaction, retention, and business growth. This role involves coordinating internal teams, analyzing client data, and ensuring proper account setup and risk management.

Responsibilities

• Develop and sustain trusted relationships with assigned Tier 2 clients to support customer health and growth through regular meetings and strategic positioning.
• Act as the main contact for clients regarding business and technical needs, including handling technical escalations and promoting product adoption.
• Coordinate with various internal teams to deliver optimal service to customers.
• Achieve and surpass quarterly KPIs focused on gross profit, margin percentage, cross-sells, net revenue retention, and client tier transitions.
• Ensure correct account setup in collaboration with Platform Operations, including account creation, route management, sender registration, and content filtration.
• Work with Revenue Assurance to monitor and mitigate financial and health risks, including collections and netting.
• Analyze and forecast client traffic to support business growth, reduce losses, and maximize gross profit and revenue.
• Collaborate with the Self Service team during customer transitions to Self Service or upgrades to Managed services.

Requirements

• Minimum 2 years of experience in customer-facing roles.
• Experience in full cycle sales.
• Account Management experience focused on building and maintaining client relationships.
• Industry experience preferred, with understanding of SaaS and CPaaS solutions.
• Experience working with Revenue Assurance, Purchasing, and technical teams is a plus.
• Strong interpersonal and communication skills; team player.
• Fluent in English and Arabic.

What the company offers

• Competitive compensation aligned with experience, including performance bonuses and regular reviews.
• Flexible hybrid work model with office-first approach and work-from-home options.
• Employee Stock Ownership Plan (ESOP) participation.
• Work-life balance with time off policies and flexible hybrid arrangements.
• Career development opportunities including internal mobility, upskilling, mentorship, and international assignments.

We refresh listings regularly, but some roles close early on the source platform.