مستشار حلول تجربة العملاء (CX Solutions Consultant)

Job Summary

The CX Solutions Consultant supports customers in adopting and using CX software solutions effectively, delivering training, and assisting with system configuration and reporting. The role involves understanding customer needs and workflows, supporting presales activities, and collaborating with technical teams.

Responsibilities

• Assist customers during onboarding and adoption of CX software solutions.
• Provide training and guidance on system features and functionality.
• Understand customer business needs, contact center workflows, and challenges.
• Help configure system features, quality forms, reports, dashboards, topics, and contact reasons.
• Support customers in interpreting operational KPIs and using analytics for improvements.
• Assist in preparing and executing Proof of Concept activities in presales.
• Collaborate with technical teams to align customer requirements and solution delivery.
• Build strong customer relationships to ensure successful solution adoption.

Must haves

• 2–4 years of experience in contact center roles such as Quality Assurance, Back Office Operations, Customer Service Operations, or Reporting and Analytics.
• Good understanding of contact center workflows, customer service processes, and operational KPIs.
• Strong analytical, communication, presentation, and problem-solving skills.
• Ability to translate customer requirements into practical solutions.
• Comfortable learning software applications and delivering customer training.
• Good command of English, both written and spoken.
• Proactive attitude, willingness to learn, and ability to work collaboratively.

Nice to haves

• Experience in Contact Center Quality Assurance, quality monitoring, or performance reporting.
• Experience in Back Office Operations, contact center operations, or operational reporting.
• Familiarity with Call Recording, Quality Management, Speech Analytics, or contact center reporting tools.
• Exposure to software implementation, customer consultancy, or Proof of Concept activities.
• Interest in AI-powered customer experience solutions and Virtual Agents.

What the company offers

• Opportunity to work with innovative Customer Experience and AI technologies.
• Hands-on experience in customer consultancy, software solutions, and presales activities.
• Opportunities to develop technical and business skills in CX technology.
• A collaborative environment with professional growth opportunities.

We refresh listings regularly, but some roles close early on the source platform.