أخصائي دعم تقني مشارك (On-site) – Amman (Associate – Technology Support Specialist (On-site) – Amman)

Job Summary

The Associate – Technology Support Specialist provides on-site hardware, software, and end-user technology support to ensure efficient and secure daily operations at EY. This role involves managing multiple technologies and prioritizing tasks in a dynamic environment.

Responsibilities

• Deploy, install, configure, and test firm hardware and software.
• Manage provisioning and deprovisioning, including onboarding new hires and collecting equipment from departing employees.
• Coordinate repairs and reinstall software to resolve hardware incidents.
• Resolve incidents related to standard hardware, software, and mobile technologies, and identify trends to prevent recurrence.
• Provide after-hours support for escalated issues with minimal supervision.
• Perform asset management tasks such as procurement, inventory, tracking, and distribution following EY policies.
• Support technology needs for off-site meetings, events, office moves, and relocations.
• Serve as remote support for other EY Technology teams like Telecommunications and Hosting.

Requirements

• Strong analytical skills for resolving escalated end-user incidents.
• Ability to prioritize incidents and communicate timelines and expectations clearly.
• Excellent communication, interpersonal, organizational, and time management skills.
• Customer service oriented with ability to work with diverse stakeholders.
• Up to one year of experience in end-user technology support.
• Bachelor’s degree or equivalent practical experience.
• Comfortable working with various hardware and software technologies in a fast-paced setting.
• Experience supporting office moves, technology deployments, or large user groups.

What the company offers

• Development of future-focused skills and world-class experiences.
• Empowerment in a flexible work environment.
• Support for diverse and inclusive culture within globally connected teams.

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