مهندس دعم التطبيقات (Application Support Engineer)

Job Summary

The Application Support Engineer role involves providing Level 2 operational support for production applications, APIs, integrations, and business transactions. The focus is on ensuring quick incident resolution, maintaining production availability, and supporting operational stability.

Responsibilities

• Monitor production applications and critical business transactions.
• Investigate errors in applications, API failures, and integration problems.
• Analyze logs and error codes to identify incident causes.
• Validate transaction flows across integrated systems.
• Troubleshoot REST and SOAP APIs along with application integrations.
• Perform configuration checks and identify related issues.
• Validate production services after deployments or infrastructure changes.
• Support incident handling, major incident investigations, and coordinate with various technical teams.

Must haves

• Bachelor’s degree in Computer Science, Software Engineering, IT, or equivalent.
• Experience with enterprise applications and integrated environments.
• Knowledge of application production support and API troubleshooting.
• Understanding of REST and SOAP fundamentals and HTTP status/error codes.
• Skills in log analysis, SQL fundamentals, and use of API testing tools like Postman.
• Experience with Jira or ServiceNow for incident and service request management.

Nice to haves

• Experience with API gateways or integration platforms.
• Familiarity with monitoring tools such as AppDynamics, Grafana, or Kibana.
• ITIL Foundation certification.

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