أخصائي دعم الأعمال (Business Support Specialist)

Job Summary

The Business Support Specialist at Equiti in Amman provides technical and business assistance by troubleshooting issues, managing user relationships, monitoring system performance, and supporting cross-functional teams to ensure smooth service delivery.

Responsibilities

• Troubleshoot, diagnose, and resolve problems across applications and systems.
• Communicate effectively with users to address concerns and provide timely solutions.
• Monitor system performance and proactively handle production issues.
• Analyze data to identify trends and support business decisions.
• Develop documentation such as user guides and technical references.
• Collaborate with Product, QA, Development, and Business Units for successful service delivery.
• Support release activities and ensure proper handover to business users.
• Prepare management reports including status updates and KPI performance.

Requirements

• 2–5 years of experience in technical or business support roles like System Engineer, Technical Business Analyst, or Developer.
• Experience with CRMs, web applications, and databases.
• Strong technical skills in troubleshooting applications, databases, and integrations.
• Proficiency in SQL querying, log analysis, and basic knowledge of HTML, CSS, XML.
• Familiarity with ITSM processes based on ITIL foundation.
• Experience using ServiceNow, Salesforce, Atlassian Suite, or Microsoft DevOps.
• Excellent customer service, communication, and conflict resolution skills.
• Analytical thinking with problem-solving and decision-making abilities.
• Ability to work under pressure and adapt in a fast-paced environment.
• Knowledge of payment providers, trading platforms, mobile apps, and programming concepts (Python, C#, Angular, Flutter) is a plus.

What the company offers

• Competitive salary package and performance-based bonus.
• Medical insurance for employees and family members.
• Smart working options and employee wellness initiatives.
• Personalized career development and company lunch in the office.
• Regular company events.

We refresh listings regularly, but some roles close early on the source platform.