تعلن شركة Confidential Careers KSA في الرياض عن فرصة عمل في مجال دعم تطبيقات MS Dynamics 365 F&O. يركز الدور على تقديم الدعم الفني والوظيفي لأنظمة Microsoft Dynamics 365 Finance & Operations، مع التعامل مع المستخدمين وضمان استقرار العمليات المالية والتشغيلية.
تفاصيل الوظيفة
- الشركة: Confidential Careers KSA
- المدينة: الرياض (Riyadh)
- الدولة: السعودية (Saudi Arabia)
- نوع الدوام: دوام كامل (Full Time)
- المستوى: مستوى متوسط (Associate)
- المجال: تكنولوجيا المعلومات (Information Technology)
الوصف الكامل لهذه الوظيفة ومتطلباتها وإجراءات التقديم عليها باللغة الإنجليزية، وهي معروضة أدناه كما وردت من صاحب العمل دون أي تعديل أو ترجمة.
Job Summary
This role involves providing both functional and technical support for Microsoft Dynamics 365 Finance & Operations. The specialist will be the primary contact for users, handling troubleshooting, user access management, and ensuring the reliability of key financial and operational systems.
Responsibilities
- Act as the main contact for end-users facing issues with D365 F&O, providing Tier 1 and Tier 2 support.
- Identify, diagnose, and resolve functional and technical problems in D365 F&O modules such as General Ledger, Accounts Payable, and Procurement.
- Monitor system performance, batch jobs, and integrations to detect and fix errors or delays.
- Escalate complex problems to Tier 3 support, documenting and following up appropriately.
- Manage user access, security roles, and permissions within the D365 F&O system.
- Conduct routine system maintenance including data integrity checks and configuration updates.
- Support patch, update, and hotfix deployments for the D365 F&O environment.
- Maintain support documentation, knowledge base articles, and standard operating procedures.
Requirements
- Bachelor’s degree in IT, Computer Science, Finance, Business Administration, or related field, or equivalent experience.
- Minimum 2 years of application support experience focused on Microsoft Dynamics 365 Finance & Operations or AX 2012.
- Experience with at least two D365 F&O modules such as Finance, Supply Chain, Sales and Marketing, or Retail.
- Strong knowledge of D365 F&O architecture, data entities, and security models.
- Experience using Lifecycle Services (LCS) for environment management and deployment.
- Familiarity with SQL Server, X++, or Power Platform (Power BI, Power Automate) is beneficial.
- Understanding of ITIL processes including Incident, Change, and Problem Management.
- Knowledge of integration tools like Dual Write, OData, and custom APIs.
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