مهندس عمليات الذكاء الاصطناعي (AI RevOps Engineer)

Job Summary

The AI RevOps Engineer at Insaan Global in Amman focuses on identifying and eliminating manual steps in sales, customer experience, quality, and back-office operations by building AI-powered automation systems that improve speed and accuracy.

Responsibilities

• Design and implement automations across CRM, phone systems, documents, and reporting tools.
• Integrate LLMs and AI agents into workflows like call summaries, lead qualification, follow-ups, and quality checks.
• Automate data movement between systems to reduce manual copying.
• Verify AI output accuracy and establish simple controls and rules.
• Quickly pilot new AI and operations tools, retaining effective ones and discarding others.
• Map workflows from initial call to file closure across departments.
• Identify bottlenecks and measure their impact on time, quality, and revenue.
• Maintain clean and reliable CRM data and create dashboards to track funnel, conversion rates, and team performance.
• Provide solutions to leadership when performance issues arise and document processes while training teams on new systems.

Must haves

• Strong spoken English at C1 or C2 level.
• Minimum 3 years of experience in operations, RevOps, sales ops, business analysis, or process improvement.
• Solid understanding of business processes in sales, customer service, operations, or finance.
• Experience building at least one automation using tools like n8n, Make, Zapier, CRM workflows, or custom scripts.
• Hands-on experience applying LLMs or AI agents to real workflows beyond simple email writing.
• Experience managing reports or dashboards end to end and resolving data issues.
• Ability to explain technical decisions in simple business terms.
• Self-driven with a focus on efficiency and comfortable working with minimal supervision.
• Availability to work US hours.

Nice to haves

• Knowledge of Python or JavaScript.
• CRM administration experience including fields, workflows, and permissions.
• Experience in BPO, call center, or US financial services environments.

We refresh listings regularly, but some roles close early on the source platform.