مصمم خدمة التسليم قبل البيع (Presales Delivery Service Designer)

Job Summary

The Presales Delivery Service Designer acts as the main contact for SITA’s Delivery team, providing bid support for various product and service solution opportunities. The role involves designing solutions and their components to meet business needs and ensuring delivery models align with customer requirements.

Responsibilities

• Design and cost delivery solutions for standard, customized, non-standard, and complex projects.
• Represent the Delivery function in the bid process, including customer communications and presentations.
• Coordinate with bid managers to define project and delivery management aspects of customer solutions.
• Customize standard proposal texts and contractual documents to reflect agreed delivery models and customer needs.
• Identify and agree on customizations with the Project Portfolio Manager to meet bid or tender conditions.
• Collaborate with Product Management, Proposal Management, and other teams to create and update proposal templates.
• Work with regional operations, service contract managers, and purchasing to develop and issue RFPs and negotiate contracts with service partners.
• Analyze customer and product management requests to define optimal cost and delivery models.

Requirements

• 2-5 years of experience in the airport or airline industry in service design or delivery activities.
• 2-5 years of experience in IT or services industry.
• At least 2 years in bid support or presales roles supporting service design.
• Technical knowledge in IT and service management with experience in service solution design.
• Understanding of service design processes and project management awareness.
• Knowledge of end-to-supply chain including internal and external components.
• Familiarity with bid management processes, business acumen, information gathering, and supplier relationship management.
• Core competencies include adherence to principles and values, communication, innovation, customer focus, impact and influence, execution leadership, results orientation, and teamwork.
• Educated to degree level or equivalent experience.
• ITIL Foundation Certificate.

What the company offers

• Competitive benefits aligned with local market and employment status.
• Flexible work options including up to 2 days per week work from home and flexible workdays.
• Ability to work up to 30 days per year from any location worldwide.
• Employee wellbeing programs including 24/7 Employee Assistance Program and personalized health platform.
• Access to professional development through platforms like LinkedIn Learning, Microsoft Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, and Stanford.

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