مدير التحول التجاري (Business Transformation Manager)

Job Summary

The Business Transformation Manager leads discovery and analysis of current business operations to design improved processes, services, and working methods. This role involves working directly with clients and senior stakeholders to identify challenges and define actionable future-state solutions.

Responsibilities

• Plan and conduct discovery and transformation workshops with various business and technical stakeholders.
• Interview stakeholders and analyze business operations across people, processes, systems, data, and customer interactions.
• Map current-state processes including workflows, approvals, exceptions, and pain points.
• Validate business problems and identify root causes using stakeholder input and performance data.
• Identify and prioritize opportunities to enhance efficiency, customer experience, and operational performance.
• Design future-state processes, workflows, service journeys, and operating models.
• Translate transformation opportunities into clear business and functional requirements, user stories, and measurable acceptance criteria.
• Collaborate with product, design, technology, and engineering teams to assess feasibility and implementation dependencies.

Requirements

• 5+ years of experience in Business Transformation, Management Consulting, Digital Transformation, Business Analysis, Service Design, or related fields.
• Proven ability to independently lead transformation projects from discovery through to implementation handover.
• Strong skills in workshop facilitation, stakeholder interviewing, and senior stakeholder management.
• Experience in analyzing and redesigning business processes, workflows, and operating models.
• Capability to understand complex operations and convert ambiguity into structured solutions.
• Experience mapping current and future state processes and identifying root causes.
• Ability to prioritize transformation opportunities based on business value, customer impact, feasibility, and effort.
• Experience defining KPIs, expected benefits, and measurable outcomes.
• Good understanding of customer journeys and service design principles.
• Technical knowledge to collaborate with specialists in systems, data, APIs, integrations, automation, and digital platforms.
• Strong communication, presentation, storytelling, and visual documentation skills.
• Organizational skills to independently drive work and decisions to completion.
• Experience in consulting or professional services is highly preferred.
• Experience with digital transformation, enterprise systems, workflow automation, or AI-enabled transformation is advantageous.
• Experience with customer journey mapping, service blueprinting, or user research is a plus.
• Familiarity with BPMN and tools like Miro, FigJam, Visio, Lucidchart, or similar.
• Knowledge of AI-powered research, analysis, process mapping, documentation, and productivity tools to accelerate transformation work.
• Comfortable working in complex client environments and on-site when required.

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