قائد تقني لخدمة ServiceNow (ServiceNow Technical Lead)

Job Summary

Lead the design, development, and deployment of ServiceNow solutions, translating business needs into scalable technical architectures. Provide expertise across ServiceNow modules with a focus on ITSM, CMDB/CSDM, integrations, and platform development.

Responsibilities

• Lead technical design, development, and implementation of ServiceNow solutions.
• Translate business requirements into scalable technical architectures and solutions.
• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other technologies.
• Lead technical activities throughout the full implementation lifecycle including design, development, testing, deployment, and production support.
• Conduct code reviews, enforce development standards, and ensure adherence to ServiceNow best practices.
• Troubleshoot complex technical, performance, and integration issues.
• Mentor and provide technical guidance to ServiceNow developers and consultants.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of ServiceNow experience with significant hands-on development.
• Experience leading technical delivery of ServiceNow implementation projects.
• Strong knowledge of ServiceNow platform architecture and development.
• Advanced JavaScript and ServiceNow scripting skills.
• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.
• Good understanding of CMDB, CSDM, data models, security, and access controls.
• Experience with Agile/Scrum methodologies.
• Strong troubleshooting, analytical, communication, and customer-facing skills.
• Ability to lead developers while remaining hands-on technically.

Nice to haves

• ServiceNow Certified System Administrator (CSA) strongly preferred.
• ServiceNow Certified Application Developer (CAD).
• Relevant Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Technical Architect (CTA) highly desirable for senior candidates.
• Experience working for a ServiceNow consulting partner or systems integrator.
• Experience delivering large enterprise or government ServiceNow implementations.
• Experience with multi-module ServiceNow programs and complex enterprise integrations.
• Experience with ServiceNow upgrades, platform governance, technical health assessments, presales, RFP responses, technical estimations, and solution demonstrations.

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