ممثل تجديد حسابات محددة – الشرق الأوسط (Account Based Renewal Representative – Middle East)

Job Summary

The Account Based Renewal Representative independently manages multiple renewal cycles, engaging with customers and partners to ensure timely and accurate renewals. The role involves communication, negotiation, and use of CRM systems to support customer satisfaction and retention.

Responsibilities

• Manage full renewal workflows independently for assigned accounts.
• Ensure timely and accurate renewal execution to retain existing customers with moderate guidance.
• Identify and close opportunities for seat expansions during renewal using standard procedures.
• Monitor auto renewal status and intervene to prevent churn within defined guidelines.
• Collaborate directly with customer procurement teams to facilitate smooth renewal processes.
• Engage Account Executives for larger cross-sell or expansion opportunities with moderate guidance.
• Coordinate lightly with Customer Success Managers to support retention and adoption.
• Support partners as needed following general instructions and share insights on churn risks and upsell signals across teams.

Must haves

• 2–3 years of experience in renewals, account management, customer success, inside sales, or similar customer-facing roles.
• Experience managing renewal cycles or recurring revenue processes.
• Strong communication skills to influence customer decisions.
• Basic negotiation skills to secure renewals or simple expansions.
• Ability to handle multiple workflows and meet renewal deadlines.
• Proficiency with CRM systems and basic workflow automation.

Nice to haves

• Experience in SaaS, subscription licensing, or recurring revenue commercial environments.
• Familiarity with procurement or vendor negotiation cycles.
• Exposure to partner-led or channel-supported sales motions.
• Experience identifying churn risks or upsell signals from customer interactions or data.

We refresh listings regularly, but some roles close early on the source platform.