مستشار إدارة المستخدمين (User Management Advisor) – Likee

Job Summary

The User Management Advisor manages user requests and escalations, ensuring adherence to platform rules. This role serves as a liaison among users, internal teams, and management to uphold a safe and high-quality user experience.

Responsibilities

• Provide dedicated one-on-one support to SVIP users, ensuring a premium and personalized experience while fostering long-term relationships.
• Understand and anticipate the needs of high-value users and promote SVIP services to grow the SVIP user base.
• Manage and optimize SVIP service processes and workflows to enhance service quality and efficiency.
• Increase user satisfaction, engagement, and retention among SVIP users through daily interactions and regular meetings.
• Re-engage inactive or churned users by encouraging their return via targeted communication and follow-up.
• Analyze user feedback and behavior, create data-driven reports, propose improvements, and collaborate with internal teams to improve user experience and operations.

Requirements

• Experience in customer service or user support with effective handling of user inquiries and a strong service mindset.
• Basic skills in data analysis to interpret user behavior and feedback and support business optimization with data insights.

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