Sales Associate – CX & AI Solutions

Job Summary

The Sales Associate – CX & AI Solutions will focus on driving new business and developing a sales pipeline for Customer Experience and Artificial Intelligence products. This role involves advising clients on replacing legacy systems with AI-driven automation to improve ROI, reduce costs, and enhance customer satisfaction.

Responsibilities

• Identify and qualify new sales leads and business opportunities.
• Build and maintain relationships with prospective and current customers.
• Understand customer needs to find opportunities for CX and AI solutions.
• Arrange and follow up on customer meetings, managing sales through the full cycle.
• Support deal negotiations and help achieve sales targets.
• Identify key decision-makers and engage relevant stakeholders.
• Keep the sales pipeline updated and provide regular forecasts and reports.
• Promote AI-powered CX solutions, prepare presentations and demos, and stay informed on market trends.

Requirements

• 1–3 years of experience in IT sales, software sales, or business development.
• Bachelor’s degree in computer engineering, Computer Science, Sales, Business Administration, or related fields.
• Good communication, presentation, negotiation, and interpersonal skills.
• Basic IT knowledge with interest in CX, AI, and digital transformation.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Strong organizational skills and ability to meet deadlines.
• Fluent in written and spoken English.
• Self-motivated and target-driven mindset.

Nice to haves

• Experience with customer experience platforms, CRM, contact center solutions, chatbots, or AI technologies.
• Experience working with corporate clients or in banking and financial services.

What the company offers

• Competitive executive compensation package.
• Performance-based annual bonus.
• Opportunity to lead large-scale, multi-client operations in a growing regional BPO.
• Executive leadership development opportunities.
• Collaborative and innovation-driven work environment.

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