Customer Support Specialist

Job Summary

The Customer Support Specialist at Qoyod serves as the main contact for clients, offering assistance via phone and messaging platforms for accounting questions, system use, and financial processes.

Responsibilities

• Deliver prompt and professional support through phone calls and messaging channels like Live Chat and WhatsApp.
• Help users with accounting inquiries, bookkeeping tasks, and financial reporting features on the platform.
• Identify, troubleshoot, and resolve accounting and technical problems during interactions.
• Advise users on managing accounts, invoicing, tax configurations, and general ledger settings.
• Manage escalated issues by coordinating with technical support and product teams for resolution.
• Keep detailed records of all communications and solutions in the CRM or ticketing system.
• Collect customer feedback to contribute to system improvements and enhance user experience.

Requirements

• Provide timely and professional customer support through phone and messaging channels (Live Chat and WhatsApp).
• Assist users with accounting-related questions, bookkeeping, and financial reporting features.
• Diagnose and resolve accounting and technical issues efficiently during calls and messaging.
• Guide users on best practices for account management, invoicing, tax settings, and ledger configurations.
• Follow up on escalated cases and collaborate with technical and product teams for timely resolution.
• Maintain accurate logs of all interactions and resolution steps in the CRM/ticketing system.
• Gather customer feedback to improve system features and overall experience.

What the company offers

• Recognition as a fast-growing technology startup with award-winning accounting solutions.
• Cloud-based, advanced accounting software that transforms traditional business environments.
• Empowerment of accountants to act as consultants and decision-makers.
• Recipient of the Fastest Growing Accounting Solutions Award 2021 and Best Place to Work Award 2022.

We refresh listings regularly, but some roles close early on the source platform.