NOC Analyst Tier II

Job Summary

The NOC Analyst Tier II role involves managing complex network troubleshooting, leading medium-scale network projects, and acting as the main escalation point for NOC and Tier 1 teams. The position requires resolving persistent performance issues across global LAN, WAN, and security infrastructure and collaborating with Tier 3 engineers on design validation.

Responsibilities

• Diagnose and resolve critical and chronic network problems using packet capture, flow analysis, and protocol inspection.
• Lead site turn-ups, technology migrations, and major firmware upgrades including planning for implementation, testing, and rollback.
• Serve as technical escalation for Tier 1 and NOC analysts, mentor junior engineers, and maintain documentation and runbooks.
• Review low-level design specifications with Tier 3 engineers to ensure feasibility and operational supportability.
• Manage firewall policies, site-to-site and remote-access VPNs, and IPS tuning.
• Author and execute changes under ITIL v4 Change Management with proper impact assessment.

Must haves

• 3–5 years of progressive experience as a Network Engineer or senior technical specialist
• Bachelor’s degree in Computer Science, IT, Network Engineering, or related field, or equivalent experience
• One current certification: CCNA, Fortinet Certified Professional (FCP), or JNCIA-Junos
• Expert-level knowledge of BGP and EIGRP
• Advanced switching knowledge including HSRP/VRRP, spanning tree, and complex QoS
• Experience with firewall configuration and policy management
• Proficiency with Wireshark and network performance monitoring platforms
• Working knowledge of Python or Bash scripting for network automation
• Understanding of ITIL v4 Change, Incident, and Problem Management

Nice to haves

• CCNP (Enterprise or Security)
• ITIL v4 Foundation
• Ansible, Netmiko, or NAPALM experience
• Experience with SD-WAN or cloud networking (AWS/Azure)
• Experience with global multi-site networks

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