Reception & AI Operations Coordinator

Job Summary

The Reception & AI Operations Coordinator at Construction Management Associates in Amman manages the front desk and leads the development of an AI-driven operating system to integrate and automate office administration tasks.

Responsibilities

• Develop AI applications and assistants for front desk functions like visitor check-in, call logging, meeting room booking, and automated correspondence registers.
• Integrate existing tools such as Gmail, Google Calendar, Google Drive, Google Sheets, and CRM to ensure seamless data flow.
• Automate routine tasks including receipt and invoice processing, renewal reminders, supply reordering, and monthly reporting.
• Design, build, and iteratively improve AI systems using tools like Claude and Claude Code.
• Create standard operating procedures (SOPs) for each system with designated owners and human oversight.
• Track time saved and errors prevented, reporting progress monthly to management.
• Map office workflows with management, prioritizing those with the greatest potential for AI efficiency improvements.
• Monitor daily system performance, resolve issues, maintain change logs, train colleagues, and safeguard confidential information.

Requirements

• Experience building usable applications, websites, automations, or internal tools.
• Daily use of AI tools, quick learning of new ones, and proficiency in connecting systems via integrations, APIs, or no-code platforms.
• Organized, calm when interacting with visitors and callers, and detail-oriented.
• Fluent in written and spoken Arabic and English.
• Ability to handle confidential information discreetly.

What the company offers

• Work location at the office in Shmeisani, Amman.
• Working days Sunday to Thursday, 8:30am to 5:30pm.

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