Client Onboarding Specialist

Job Summary

The Client Onboarding Specialist at MOZN is responsible for managing the entire onboarding process for FOCAL customers, ensuring smooth platform implementation, user training, and readiness for go-live.

Responsibilities

• Manage the complete onboarding journey for FOCAL clients from start to finish.
• Serve as the main contact for clients during the onboarding process.
• Conduct training sessions for client teams on the platform.
• Collaborate with internal teams to keep onboarding activities on schedule.
• Address and escalate technical questions, feature requests, and configuration issues during onboarding.
• Keep detailed onboarding documentation and track progress for all active clients.
• Handle multiple client onboardings simultaneously, prioritizing tasks effectively.
• Ensure smooth transition of clients to the Customer Success team after go-live with full context.
• Identify recurring issues or gaps in the onboarding process and suggest improvements.

Requirements

• 2-5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or similar roles.
• Experience managing customer onboarding projects and coordinating multiple stakeholders.
• Strong communication and interpersonal skills to build trusted relationships.
• Excellent organizational and project management skills with attention to detail.
• Ability to manage multiple onboarding projects concurrently while meeting deadlines.
• Experience delivering customer training sessions, workshops, or user enablement programs.
• Fluency in Arabic and English, both written and spoken.
• Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus.

What the company offers

• Competitive compensation and top-tier health insurance.
• High responsibility and trust with autonomy in the role.
• Opportunity to work in a dynamic environment with leading AI experts.
• A culture that embraces diversity and empowers employees.
• Being part of a high-growth company in the Middle East.

We refresh listings regularly, but some roles close early on the source platform.