Customer Service Advisor (Turkish/English)

Job Summary

Provide customer service support to meet contractual KPIs by addressing customer inquiries, resolving issues, and maintaining knowledge of client products and services. Handle customer interactions with professionalism and empathy while documenting information in tracking systems.

Responsibilities

• Ensure service delivery meets contractual Key Performance Indicators (KPIs)
• Clarify customer requirements and provide appropriate resolution using decision-support tools and resources
• Greet customers courteously and professionally using agreed procedures
• Maintain basic knowledge of client products and services
• Prepare complete and accurate work with proper account notation
• Track, document and retrieve information in call tracking database
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products and services to customers

Requirements

• Bachelor’s degree or diploma in any related field
• Three to six months of relevant experience preferred
• Proficient or bilingual in Turkish and English
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication abilities
• Strong attention to detail and dependability
• Ability to multitask and adapt quickly to changes
• Tolerance for repetitive work in fast-paced, high production environment
• Ability to work as team member and independently
• Ability to rotate shifts as needed

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