Technical Service Manager, MENA

Job Summary

A Technical Service Manager who delivers customer-focused technical support to improve flock performance, optimize product outcomes, and strengthen customer relationships. The role works closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.

Responsibilities

• Conduct regular structured technical visits with key customers and organize site visits in response to operational needs, complaints, or customer requests.
• Lead formal six-monthly customer review meetings focused on performance outcomes, improvement opportunities, and long-term partnership value.
• Develop, implement, and monitor customer improvement plans, tracking progress and measurable results.
• Record all technical visits, customer interactions, and follow-up actions in the Aviagen Macro CRM system within defined timelines.
• Prepare and submit comprehensive monthly technical reports to the STM covering activities, product performance, emerging risks, and competitor insights.
• Partner with senior technical managers to identify specialist support needs in Nutrition, Veterinary, and Incubation disciplines.
• Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives and customer strategies.
• Represent Aviagen at industry and commercial association meetings including RMEAA, AAMEA, and IR Club.

Must haves

• Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or equivalent discipline.
• Minimum 5 years’ experience in a similar technical or customer-facing role.
• Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.
• Proficient in Microsoft Office applications and general internet-based tools.
• Strong command of English language, both written and verbal.

Nice to haves

• Knowledge of Veterinary, Incubation, and Nutrition disciplines.
• Experience with CRM systems, Microsoft Dynamics 365 preferred.
• Knowledge of Arabic and French languages.

What the company offers

• Travel up to 70% within MENA region.
• Flexible location for the right candidate in Türkiye, Egypt, Algeria, Tunisia, Jordan, or Saudi Arabia.

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