Technical Delivery Manager

Job Summary

As Technical Delivery Manager, you will serve as the primary point of contact between customers, product, and engineering teams, owning the delivery of solutions from requirements through deployment while managing expectations and ensuring high-quality outcomes.

Responsibilities

• Own customer delivery as the primary point of contact throughout implementation, managing expectations, timelines, and outcomes.
• Translate complex customer needs into actionable technical requirements for product and engineering teams.
• Work with technical teams to scope, prioritize, and deliver solutions on time and to a high standard.
• Manage difficult conversations with demanding stakeholders when requirements, timelines, or expectations need to be challenged.
• Identify risks, dependencies, and potential gaps early and address them proactively to protect delivery quality.
• Engage in meaningful technical conversations with engineers, challenging assumptions and understanding feasibility.
• Track requirements, dependencies, edge cases, timelines, and issues while maintaining sight of overall project vision.
• Coordinate across product, engineering, operations, and customer stakeholders to maintain project momentum.

Requirements

• 3+ years of experience in a customer-facing role involving technical delivery, implementation, consulting, solutions engineering, technical account management, or similar function.
• Strong experience working directly with customers and managing stakeholder relationships.
• Comfortable working with demanding customers and maintaining composure under pressure.
• Technically curious and credible, comfortable with APIs, integrations, system workflows, technical requirements, and product limitations.
• Demonstrated delivery and project management skills with a high level of ownership.
• Excellent attention to detail while managing multiple moving parts.
• Strong communication and negotiation skills, including resetting expectations when necessary.
• Good judgment in knowing when to push, when to compromise, and when to say no.
• Willingness to challenge both customers and internal teams constructively.
• Highly organized, proactive, and comfortable operating in ambiguous and fast-changing environments.

What the company offers

• Opportunity to be part of a high-growth, innovative tech start-up.
• Collaborative, mission-driven culture.
• Hands-on experience working on impactful AI products.

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