Technical Account Manager

Job Summary

OPSWAT is seeking a Technical Account Manager to serve as the primary technical point of contact for enterprise cybersecurity customers. You will own post-sales relationships, support deployments, and ensure successful integration and operation of cybersecurity solutions across cloud, hybrid, and on-premises environments.

Responsibilities

• Act as the primary technical point of contact for assigned enterprise clients
• Lead hands-on deployment, configuration, and optimization of cybersecurity solutions in customer environments
• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops and training
• Monitor customer technical health, troubleshoot issues, and ensure operational excellence
• Develop deep understanding of customer infrastructure and security posture to provide strategic guidance
• Collaborate with internal engineering and product teams to relay customer feedback and advocate for enhancements
• Participate in incident response and post-mortem activities when escalations occur
• Create and maintain technical documentation, runbooks, and environment overviews

Must haves

• 5+ years of experience in a customer-facing technical role such as TAM, Sales Engineer, Solutions Architect, or Security Consultant
• Strong technical background in cybersecurity tools and principles including endpoint protection, SIEM/SOAR, firewalls, identity and access management, or cloud security
• Hands-on experience with system integration, scripting in Python, PowerShell, or Bash, and working in Linux and Windows environments
• Comfortable leading deployments and technical troubleshooting on customer sites
• Knowledge of cloud platforms AWS, Azure, and GCP and their security ecosystems
• Excellent communication skills to translate complex technical concepts for both technical and non-technical stakeholders

Nice to haves

• Industry certifications such as CISSP, CISM, CEH, OSCP, AWS Security Specialty, or Microsoft SC-200
• Experience with modern DevSecOps tools and CI/CD pipelines
• Familiarity with data privacy and compliance frameworks including GDPR, HIPAA, NIST, and ISO 27001
• Experience working in high-availability or mission-critical environments

We refresh listings regularly, but some roles close early on the source platform.