Solution Engineer, Specialist (Airports Solutions)

Job Summary

As a Solution Engineer, you will design and position SITA Airports solutions across the MEA region, supporting customers in digital transformation and operational excellence. You will work with Sales, Product, Architecture, and Delivery teams to deliver end-to-end airport technology solutions spanning Passenger Processing, Biometrics & Digital Identity, Baggage Management, Airport Operations, and Smart Airport initiatives.

Responsibilities

• Support design and positioning of SITA Airports solutions across MEA in collaboration with Sales, Product, Architecture, and Delivery teams.
• Lead and support pre-sales activities including qualification, solution shaping, proposals, workshops, and RFP/RFI/RFQ responses.
• Translate airport operational requirements into robust, scalable technical solutions using SITA Airports portfolio offerings.
• Design airport solutions across Passenger Processing, Biometrics & Digital Identity, Baggage Management, Airport Operations, and Smart Airport initiatives.
• Engage customers through technical workshops, solution presentations, and demonstrations to support opportunity development.
• Define integration approaches across airport, airline, cloud, infrastructure, network, API, and third-party systems.
• Ensure solution designs meet 24/7 operational requirements with focus on resilience, availability, scalability, and maintainability.
• Identify technical risks, dependencies, and compliance considerations during solution design and proposal stages.

Requirements

• 4–5 years of experience in IT, aviation/air transport technology, airport systems, or solution engineering/pre-sales roles.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, or equivalent.
• Relevant certifications such as TOGAF (Enterprise Architecture), Cloud certifications (AWS / Azure / GCP), Virtualization or infrastructure certifications (e.g., VMware), or Cybersecurity certifications (e.g., Security+, CISSP foundation-level awareness).
• Strong understanding of systems integration, APIs, multi-vendor ecosystems, and enterprise IT environments.
• Solid understanding of airport domains including Passenger Processing, Biometrics, Baggage Systems, Airport Operations, and Integration Platforms.
• Experience in customer-facing pre-sales engagements including workshops, proposals, and RFP/RFI responses.
• Analytical, structured problem-solving mindset with strong collaboration and adaptability.
• Strong exposure to airport or aviation environments is highly preferred.
• Familiarity with aviation industry frameworks and standards (ICAO, IATA, ACI).
• Understanding of airport digital transformation programs, smart airport initiatives, or passenger experience modernization projects.

What the company offers

• Flexible work arrangements: up to 2 days/week work from home, flexible daily schedule, and up to 30 days/year to work from any location globally.
• Employee Assistance Program (EAP) available 24/7, 365 days/year for you and your dependents.
• Champion Health platform supporting personalized wellbeing needs.
• Professional development through training platforms including LinkedIn Learning.
• Competitive benefits aligned with local market and employment status.

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