ServiceNow Engineer

Job Summary

The ServiceNow Engineer is responsible for the design, configuration, development, integration, and support of the ServiceNow platform, ensuring solutions align with business and technical needs while maintaining platform stability and performance.

Responsibilities

• Configure, test, deploy, and maintain ServiceNow applications and modules.
• Support ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) functions.
• Set up forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards.
• Convert approved business requirements and user stories into scalable technical solutions.
• Participate in requirement workshops and offer technical advice.
• Conduct unit and integration testing, resolve defects, and assist with deployment.
• Troubleshoot platform issues and perform root-cause analysis.
• Monitor platform health, performance, integrations, scheduled jobs, and system logs.

Requirements

• Minimum 3 years of hands-on experience in ServiceNow development, configuration, administration, or platform support.
• Strong practical knowledge of ServiceNow ITSM/CSM and ITIL-based service management processes.
• Experience with Agile methodologies including user stories, sprint planning, testing, release management, and production support.
• Proven skills in troubleshooting complex platform issues, root-cause analysis, and critical incident resolution.
• Comprehensive understanding of ServiceNow platform operations, system health, infrastructure monitoring, performance management, and business continuity.
• Experience managing enterprise ServiceNow environments with monitoring tools, early-warning systems, and operational reporting.
• Ability to coordinate with business stakeholders, project teams, infrastructure, vendors, and technical support.
• Strong analytical, communication, documentation, prioritization, and stakeholder management skills.
• Capability to adapt technical solutions and operational practices to changing business and infrastructure needs.
• Certifications including ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITIL Foundation, and Oracle Cloud Infrastructure 2025 Certified Foundations Associate.

We refresh listings regularly, but some roles close early on the source platform.