Service Engineer

Job Summary

Join Supermicro’s Global Service Team as a Service Engineer based in Riyadh, Saudi Arabia. This hands-on role focuses on post-sales support, including field-based troubleshooting, maintenance, and system repairs at customer sites for enterprise server and storage systems.

Responsibilities

• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems
• Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times
• Serve as escalation point for complex technical issues and manage them professionally and efficiently
• Provide Level 2 support to channel partners, including resellers and distributors
• Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management
• Collaborate with TAMs, Service Managers, and Product Managers to develop service programs
• Train new service engineers and customers on hardware and support procedures
• Manage service tickets using Supermicro’s Service Portal and document fault triage and knowledge base content

Requirements

• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations
• Proven field experience in break/fix support with emphasis on customer interaction and service delivery
• Familiarity with both Windows and Linux operating environments
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC)
• Excellent communication, time management, and multitasking skills
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment
• Full professional proficiency in English (spoken and written); basic Linux navigation required; physically capable of lifting up to 50 lbs and standing for extended periods

We refresh listings regularly, but some roles close early on the source platform.