Job Summary
The Senior Specialist – Asset Application Support is a technical role focused on resolving complex L2 incidents and service requests across Qiddiya’s asset applications. The role requires deep functional and technical knowledge of systems such as ticketing, POS, leasing, and park management, with contributions to documentation, training, and continuous improvement.
Responsibilities
- Provide expert-level L2 support for asset applications, resolving incidents and service requests
- Analyze recurring issues and contribute to root cause analysis and permanent fixes
- Maintain detailed documentation of support procedures and resolutions
- Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing
- Participate in testing and validation of application updates and enhancements
- Escalate unresolved issues to Manager as needed
- Support vendor coordination for specialized application support
- Engage with business users to understand operational challenges and provide technical solutions
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 3+ years of experience in IT application support, particularly in asset management applications
- Strong technical knowledge of application architecture and integrations
- Proficient in incident management and troubleshooting
We refresh listings regularly, but some roles close early on the source platform.
Country: Saudi Arabia
City: Riyadh
Job Category: Information Technology
Job Type: Full Time
Company Name: Qiddiya | القدية
Seniority level: Mid-Senior level
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