Senior Customer Solutions Consultant

Job Summary

As a Senior Customer Solutions Consultant at Unifonic, you will guide customers through digital transformation using cloud communication solutions. You will lead cross-functional collaboration between sales, engineering, and support teams while serving as a trusted advisor to executives and technology decision-makers.

Responsibilities

• Act as technical liaison between Sales and Product teams during sales processes, supporting solution design, quotes, proposals, and RFP responses.
• Build working knowledge of Unifonic’s conversational AI and omnichannel communications platform.
• Attend Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to help clients use Unifonic’s products more effectively.
• Build and deliver product demos and pilots showcasing Unifonic’s value to prospects and clients.
• Relay organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.

Requirements

• 4+ years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in SaaS, CPaaS, Telecommunications, or related industries.
• Bachelor’s degree in Engineering, Computer Science, or another IT-related field.
• Ability to create positive customer experience by matching product/service offerings to customer needs.
• Ability to understand and troubleshoot customer needs and translate them into workable solutions.
• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.
• Fluency in Arabic and English, with strong writing/editing and verbal communication skills.
• Knowledge of cloud communications platforms (SMS, Voice, WhatsApp, Email).
• Familiarity with REST APIs, JSON, and webhooks.
• Understanding of SaaS and CPaaS fundamentals, solution architecture, and technical discovery.
• Experience with conversational AI and chatbot platforms, product demonstrations, proof-of-concept delivery, CRM and API integrations, and technical troubleshooting.

What the company offers

• Competitive salary and bonus.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off and up to 25 days per year working from anywhere in the world.
• Paid leave for new parents.

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