Senior Application Support Engineer – Tier 2

Job Summary

Provide 24/7 Tier 2 production support for critical banking applications, resolving complex incidents and leading Root Cause Analysis activities. Coordinate with multiple technical teams to maintain high availability and stability of banking systems.

Responsibilities

• Deliver 24/7 application and production support through rotational shifts and on-call coverage
• Lead troubleshooting and resolution of P1/P2 incidents and major incidents
• Perform detailed Root Cause Analysis and drive permanent corrective actions
• Monitor application health, performance, availability, and integration status across environments
• Analyze application, system, database, and middleware logs to identify and resolve issues
• Coordinate with Development, Infrastructure, Database, Middleware, Network, Security, and Vendor teams
• Support application releases, deployments, patches, and configuration changes following banking procedures
• Mentor junior support engineers and provide technical guidance to the L2 support team

Must haves

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• 5-8+ years of experience in Application Support, Production Support, or Application Operations
• Experience working in banking, financial services, or other highly regulated environments
• Strong experience in L2 application and production support with proven P1/P2 incident handling
• Proven experience in 24/7 shift-based production support environments
• Strong troubleshooting and Root Cause Analysis skills with knowledge of Linux/Unix, Windows, SQL, and database troubleshooting

Nice to haves

• Experience supporting Java and/or .NET enterprise applications
• Knowledge of Microservices and distributed systems
• Experience with CI/CD, Jenkins, Git, Azure DevOps, or similar tools
• ITIL certification

We refresh listings regularly, but some roles close early on the source platform.